TLC Policies & Terms and Conditions


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Cancellation Policy

If you are unable to attend your appointment, we require 24 hours notice in order to reallocate your appointment to another client. Failure to give the required notice may result in your being charged a cancellation fee. If you fail to attend an appointment without giving due notice, we may charge a Cancellation Fee of £30 and require you to pay for all future treatments in advance. Clients who have pre-purchased a course of treatment may forfeit one of the treatments.

Late arrival may result in reduced treatment time or forfeiting of the appointment. The Laser Clinic will endeavour to ensure that your appointment runs to time; however, for reasons beyond our control, we may need to cancel or postpone your appointment at short notice. In this unlikely event, we will make every effort to contact you in advance. We do not offer compensation if we cancel your appointment.

Prior to your appointment we will inform you of any preparation required in advance of your treatment. Failure to comply may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.

Credit/debit card details are sometimes taken in order to secure appointments. No fee will be charged to this card unless you fail to attend your appointment or cancel it with less than 24 hours’ notice. Under these circumstances, we will make a charge of £30.
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Competition Policy

The Laser Clinic reserves the right to cancel or amend the competition, special offers or deals and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes will be notified to all via this website as soon as possible.

The Laser Clinic’s employees or their close family members shall not be permitted to enter any competitions.

No responsibility can be accepted for entries not received for whatever reason.

Each competition will be subject to its own rules and will be easily available either via this website or hard copy (subject to request) attainable from the clinic.

No cash alternative to the prizes will be offered.

The prizes are not transferable, unless specifically stated in writing as part of the promotion.

Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.

Competition winners will be notified by email and/or letter within 28 days of the closing date. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

Each Competition prize will be subject to it’s own time frame which will be stated clearly in its description.

The promoter’s decision in respect of all matters to do with a competition will be final and no correspondence will be entered into.

By entering any competition held by The Laser Clinic, an entrant is indicating his/her agreement to be bound by these terms and conditions.

All competitions and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.

Any competition winner agrees to the use of his/her name and image in any publicity material. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

Any competition winner’s first name will be announced via our website ‘news’ page and will also be available up to 28 days after closing date by sending a stamped addressed envelope to the following address: 33a High Street, Royal Wootton Bassett, Swindon, Wiltshire, SN4 7AF.

Entry into any competition run by The Laser Clinic will be deemed as acceptance of these terms and conditions.

Promotions run by The Laser Clinic are in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network or marketing media.

You are providing your information to The Laser Clinic and not to any other party.

Any information provided will be used in conjunction with our Privacy Policy.

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Cookie Policy

What are Cookies?

Cookies are small text files containing a string of characters that can be placed on your computer or mobile device that uniquely identify your browser or device. What are cookies used for?

Cookies allow a site or services to know if your computer or device has visited that site or service before. Cookies can then be used to help understand how the site or service is being used, help you navigate between pages efficiently, help remember your preferences, and generally improve your browsing experience. Cookies can also help ensure marketing you see online is more relevant to you and your interests.

What types of Cookies does The Laser Clinic use?

There are generally four categories of cookies: “Strictly Necessary,” “Performance,” “Functionality,” and “Targeting.” The Laser Clinic only uses 3 types of cookie on this website.

Strictly Necessary Cookies

These cookies are essential, as they enable you to move around the Service and use its features, such as accessing logged in or secure areas.

Performance Cookies

These cookies collect information about how you have used the Service, for example, information related to the unique username you have provided, so that less strain is placed on our back-end infrastructure. These cookies may also be used to allow us to know that you have logged in so that we can serve you fresher content than a user who has never logged in. We also use cookies to track aggregate Service usage and experiment with new features and changes on the Service. The information collected is used to improve how the Service works.

Functionality Cookies

These cookies allow us to remember how you’re logged in, whether you chose to no longer see advertisements, whether you made an edit to an article on the Service while logged out, when you logged in or out, the state or history of Service tools you’ve used. These cookies also allow us to tailor the Service to provide enhanced features and content for you and to remember how you’ve customized the Service in other ways, such as customizing the toolbars we offer in the right column of every page. The information these cookies collect may be anonymous, and they are not used to track your browsing activity on other sites or services.

Targeting Cookies

The Laser Clinic does not use this type of cookie or place any 3rd party advertising on our site. Should this change at any time in the future we will update this policy.

How long will Cookies stay on my device?

The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted.

First and Third Party Cookies

First-party cookies are cookies that belong to The Laser Clinic, third-party cookies are cookies that another party places on your device through our Service.

Third-party cookies may be placed on your device by service providers such as Google, these help us understand how our service is being used and how we can make the website work better for you.

How to Control and delete Cookies?

If you want to delete cookies, select the Optionsmenu of your Internet Viewing Window and select Clear Browsing Data, in this menu you can also Disable Cookies completely from our website, however by doing this you may not be able to access certain parts of the website.>

You can find out more information cookie settings at third-party information sites, such as www.allaboutcookies.org

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Privacy Policy

Last updated: (3-April 2018)

The Laser Clinic Ltd operates the website swindonlaserclinic.co.uk  (our “Site”).  This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of our Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection and Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. For example, posting a comment, using Contact Us forms, sign up for access or subscribing to our Mail list, we request your name and email address. Personally identifiable information may include, but is not limited to this information. However the information entered by you will only be used for the purposes stated when entered, and will not be shared or used for any other purpose other than providing and enhancing the services we provide.

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, and the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyse this general web site usage & user patterns & behavoiurs.  Google Analytics can track a lot of user generic data for research and Marketing & Targeted Advertising.  Although this site does not use or track this level of information, we would like to make you aware that we use Google Analytics, However, Google does not give out information you provide that personally identifies you, such as your name, email, or billing information, unless you have specifically chosen for google to share such data.  As with Google’s Policy, our site will never sell any personal information.

The sole purpose and use for collecting this data is to help us understand what you are looking for from the website, and enabling us to deliver improved products and services.

Google Analytics Opt-out Browser Add-on
If you want to opt out, download and install the add-on for your web browser. The Google Analytics opt-out add-on is designed to be compatible with Chrome, Internet Explorer 11, Safari, Firefox and Opera. In order to function, the opt-out add-on must be able to load and execute properly on your browser. For Internet Explorer, 3rd-party cookies must be enabled. Learn more about the opt-out and how to properly install the browser add-on here.

Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional Materials and other information that you have agreed to in advance. We also provide the means to opt-out of any marketing or newsletters either online, or by contacting us directly, Contact Information.

See our Cookies Policy.

 Security

Other than the information already stated above, our site only stores basic information as provided by you.  e.g.  Our newsletter sign up, comments or blogs etc… The security of your Personal Information is important to us, but remembers that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

3rd parties:

Where we use third party vendors, consultants, and other service providers who work for us and need access to your information to provide these services to us and perform certain functions on our behalf. These third parties will have access to your information only for purposes of performing these services or tasks on our behalf.

As an example, when using our online booking service, the data entered by you or by us on your behalf is stored by our 3rd party software partner Phorest, where multi-factor authentication is employed to secure your data. By using our online booking system you are agreeing for us to share your relevant personal information for the sole purpose of providing our services to you at the laser Clinic.

Changes to This Privacy Policy:

This Privacy Policy is effective as of (3rd April 2018) and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us:

If you have any questions about this Privacy Policy, please contact us.

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Full Terms and Conditions

Set out below are the terms on which The Laser Clinic provides services to its clients.

Please ensure that you have read and fully understood them prior to booking any treatment.

1. Appointments and Cancellations

We will notify you with the time and date of your treatment appointment. On receipt of this notification, please confirm your attendance with the clinic. Failure to do so may result in reallocation of the appointment time to another client. All nurses and aestheticians at The Laser Clinic are trained and approved in accordance with the company’s treatment protocols and therefore in the interests of clinical audit, The Laser Clinic does not guarantee continued treatment with the same practitioner.

If you are unable to attend your appointment, we require 24 hours’ notice in order to reallocate your appointment to another client. Failure to give the required notice may result in your being charged a cancellation fee. If you fail to attend an appointment without giving due notice, we may charge a cancellation fee and require you to pay for all future treatments in advance. Clients who have pre-purchased a course of treatment may forfeit one of the treatments.

Late arrival may result in reduced treatment time or forfeiting of the appointment. The Laser Clinic will endeavour to ensure that your appointment runs to time; however, for reasons beyond our control, we may need to cancel or postpone your appointment at short notice. In this unlikely event, we will make every effort to contact you in advance. We do not offer compensation if we cancel your appointment.

Prior to your appointment we will inform you of any preparation required in advance of your treatment. Failure to comply may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.

2. Credit Card Details, Deposits and Payments

Credit/debit card details are sometimes taken in respect of consultation and pre-assessment bookings in order to secure the appointment. No fee will be charged to this card unless you fail to attend your appointment or cancel it with less than 24 hours’ notice. Under these circumstances, we will make a charge of £30.

Some test patches and follow-up appointments are chargeable, but these charges will be made in the clinic on the appointment day.

If you have paid for a course of treatments and are subsequently unable to complete the course, we will offer you the equivalent value in other treatments at the discretion of the management. Refunds are not given.

3. Courses of Treatments

All treatments purchased as a course must be paid for in full on the day of the first treatment. All treatments must be taken within 12 months of the date of purchase; any treatments left untaken after 12 months will be forfeited.

4. Treatment Suitability

We will always assess whether treatment is suitable for you, or likely to be successful, prior to any treatment being carried out. If not, we will inform you as to the reasons why. If you are not suitable for treatment, no fee is payable.

5. Liability

The Laser Clinic will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.

It is the client’s responsibility to ensure that he or she provide The Laser Clinic with all relevant medical details prior to each treatment. The Laser Clinic will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.

The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, The Laser Clinic regarding the care of a treated area. Nothing in these terms of business shall exclude or limit The Laser Clinic‘s liability for death or any personal injury resulting from The Laser Clinic‘s negligence.

6. Competitions and Offers

The Laser Clinic reserves the right to cancel or amend the competition, special offers or deals and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes will be notified to all via this website as soon as possible.

The Laser Clinic’s employees or their close family members shall not be permitted to enter any competitions.

No responsibility can be accepted for entries not received for whatever reason.

Each competition will be subject to its own rules and will be easily available either via this website or hard copy (subject to request) attainable from the clinic.

No cash alternative to the prizes will be offered.

The prizes are not transferable.

Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.

Competition winners will be notified by email and/or letter within 28 days of the closing date. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner. Each Competition prize will be subject to it’s own time frame which will be stated clearly in its description.

The promoter’s decision in respect of all matters to do with a competition will be final and no correspondence will be entered into.
By entering any competition held by The Laser Clinic, an entrant is indicating his/her agreement to be bound by these terms and conditions.

All competitions and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.

Any competition winner agrees to the use of his/her name and image in any publicity material. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

Any competition winner’s first name will be announced via our website ‘news’ page and will also be available up to 28 days after closing date by sending a stamped addressed envelope to the following address: 33a High Street, Royal Wootton Bassett, Swindon, Wiltshire, SN4 7AF.

Entry into any competition run by The Laser Clinic will be deemed as acceptance of these terms and conditions.
Promotions run by The Laser Clinic are in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to The Laser Clinic and not to any other party. The information provided will be used in conjunction with the following Privacy Policy.

7. Your Right to Complain

We endeavours to treat all our clients appropriately, compassionately and fairly. If, however, you have an issue with any matter in relation to your treatment at The Laser Clinic, you are entitled to lodge a complaint, either verbally, by telephone or in writing.

If you require assistance with making your complaint, we will be pleased to help.

The member of staff who initially receives the complaint will convey the details to the Clinic Manager or their designated deputy, and you will receive a letter within two days of lodging the complaint that an investigation into the matter is under way.

During the course of the investigation, we may require you to attend an additional consultation with the practitioner involved in your treatment, if this is deemed appropriate. If you are not satisfied with this initial attempt at resolution, or have any objection to being seen by this practitioner, the clinic Manager will review your case.

You may at any time refer the details of your complaint to the Care Quality Commission at the local area office address (telephone 020 7448 9200).

This is a summary of the complaints procedure. A full version is available upon request.

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